Basic Course: Information Technology (IT) Customer Support
This course covers the following about an IT support Agent or IT Helpdesk:
Background information, job description, typical tasks and practical examples.
ይመዝገቡየኮርሶች ዝርዝር
- free of charge
- የተሳትፎ የምስክር ወረቀት
- English
- L1 መሰረታዊ
- ከ 2 ሰዓት በታች
- 4 ሞጁሎች
ይዘቶች
- Help - Support - Service
- Knowledge Database
- Do's and Don’ts
- Test you knowledge
ስለ ሞጁል መረጃ
ተያያዥ ኮርሶች
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ዝርዝር አሳይBasic Course: Word and File ManagementBasic Course: Word and File Management
Learn how to use Word and the File Explorer.
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ዝርዝር አሳይBasic Course: Computer and Internet
Basic Course: Computer and Internet
The goal is to explain the basic s of computers and Internet.
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ዝርዝር አሳይBasic Course: Spreadsheets and Databases
Basic Course: Spreadsheets and Databases
Learn the basics of excel and databases
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ዝርዝር አሳይBasic Course: Presentation and Publication
Basic Course: Presentation and Publication
You will learn to use PowerPoint and Publisher.
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ዝርዝር አሳይBasic Course Coding
Basic Course Coding
This course is to explain the very basics to absolute new starters in coding.
