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Basic Course: Information Technology (IT) Customer Support


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  2. Register
  3. Learn
  4. certificate of participation
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This course covers the following about an IT support Agent or IT Helpdesk:

Background information, job description, typical tasks and practical examples.

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Course details

  • free of charge
  • Certificate of participation
  • English
  • L1 Basic
  • under 2 hours
  • 4 modules


  • Help - Support - Service
  • Knowledge Database
  • Do's and Don’ts
  • Test you knowledge

Information on the modules

10 minutes

7 minutes

3 minutes

10 minutes

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