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Basic course Hotel Reception

Steps

  1. Find course
  2. Register
  3. Learn
  4. Receive certificate or certificate of participation
for free!

The reception desk is the central "point of contact" between the guests and the employees of a hotel. The entire department therefore contributes significantly to the success of the business!

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Course details

  • free of charge
  • Certificate of participation
  • English
  • Basic
  • under 2 hours
  • 7 modules

Contents

  • Introduction
  • Reception
  • Reservation types
  • Check-in
  • Guest services
  • Check-out

Information on the modules

5 minutes

Structure of a Hotel

5 minutes

Front office jobs
Tasks at the reception
Working documents and files necessary at the reception

2 minutes

Reception

5 minutes

Appearance and image
Checklist for welcoming new guests

3 minutes

Additional services

5 minutes

10 minutes

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